NERIS · GRIDWATCH — NATIONAL LOSS INTELLIGENCE

See Every Watt.
Trace Every Loss.

ECG Ghana · Powered by Ayivi Solutions Limited

GRIDWATCH gives ECG leadership a live, end-to-end view of national energy flow — from the national input gate down to the individual suspect meter. Every loss, every region, every feeder, every reading.

NATIONAL TWO-GATE

REGION DRILL-DOWN

DISTRICT ANALYTICS

FEEDER HEATMAP

METER INSPECTION

NERIS ASSESSMENT

CRO PERFORMANCE

LIVE LOSS TRACKING

DRILL LEVELS

241K

METERS LIVE

142

SUBSTATIONS

⚡

NERIS CORE

▼ SCROLL TO EXPLORE

NERIS GRID INTELLIGENCE SYSTEM

GRIDWATCH

AUTHORISED PERSONNEL ONLY

ANALYST AUTHENTICATION

STAFF ID

GW-0014

ACCESS LEVEL

NATIONAL ANALYST — ALL REGIONS

SECURE TOKEN

••••••••

ENTER GRIDWATCH

🔒 ENCRYPTED ANALYST SESSION · NERIS CORE
Powered by Ayivi Solutions Limited

🔐

AUTH

📡

NATIONAL

🗺️

REGIONS

⚡

NERIS

👤

CRO

SCENE 01 · AUTHENTICATION

Analyst Access.
Encrypted Entry.

GRIDWATCH is an internal ECG intelligence platform — not a public-facing product. Analysts authenticate with a staff ID, access level, and a secure token. The system grants permissions based on role: national analysts see everything; regional officers see their assigned zones only.

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Role-based access control ensures field officers only see their region, while national analysts have full cross-region visibility.
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The NERIS Secure Channel encrypts all analyst sessions. Credentials are token-based and time-limited — preventing stale session exposure.
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Every analyst action — drill-downs, flags, report exports — is session-logged for audit and accountability.

Who uses GRIDWATCH: National energy analysts, regional loss-reduction managers, district revenue officers, and senior ECG leadership reviewing national performance. Access is tiered — no analyst sees more than their clearance permits.

GATE 1 INPUT VALUE

GHS 34.16M

28,470 MWh · 142 substations

GATE 2 METERED VALUE

GHS 29.14M

24,282 MWh · 241,850 meters

REVENUE LOSS GAP

GHS 5.02M

↑ 14.7% · 4,188 MWh lost

REVENUE LOST TODAY

GHS 2.26M

All regions · Today

NERIS CORE — NATIONAL LOSS EQUATION

Gate 1 (28,470) − Gate 2 (24,282) = Loss

4,188 MWh

14.7% National Loss Rate · 2 Regions Critical

~5% Technical

~9.7% Commercial

NATIONAL REGIONS — TAP TO DRILL DOWN

Accra East

6 districts · 41,204 meters

24.1%

›

Accra West

5 districts · 38,920 meters

18.3%

›

Ashanti North

8 districts · 52,100 meters

9.2%

›

Central

4 districts · 28,640 meters

16.8%

›

📡

NATIONAL

🗺️

REGIONS

🔍

METERS

⚡

NERIS

👥

CRO

SCENE 02 · NATIONAL VIEW

The Full Picture.
National Loss in Real Time.

The national dashboard opens with four headline figures: Gate 1 energy input, Gate 2 metered energy, the revenue loss gap, and the daily revenue leaked. Below the equation, every ECG region is ranked by loss percentage — red is critical, amber is watch, green is acceptable.

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The Two-Gate equation is the foundation of all loss measurement in GRIDWATCH. Gate 1 measures what enters the grid from generation; Gate 2 measures what is billed to customers. The gap is the loss.
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Region cards are colour-coded and ranked by loss rate. A critical region (red) glows to draw analyst attention immediately on load.
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The revenue lost today figure updates in real time as metering data arrives — giving leadership an intraday pulse on financial exposure.
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Tapping any region card drills immediately into that region's district breakdown — no page reloads, no menus to navigate.

Why this matters: For the first time, ECG leadership can see the national loss picture in a single screen — updated live, colour-coded for priority, and directly clickable into the problem area. No spreadsheets. No daily reports. No lag.

REGION

ACCRA EAST

24.1%

GATE 1 INPUT

7,840 MWh

GHS 9.41M · 38 substations

GATE 2 METERED

5,950 MWh

GHS 7.14M · 41,204 meters

7,840 − 5,950 = 1,890 MWh Lost

GHS 2.27M · 3 districts flagged critical

DISTRICTS — TAP TO DRILL DOWN

Madina

8 feeders · 9,840 meters

28.4%

›

Adenta

6 feeders · 7,211 meters

26.1%

›

Teshie-Nungua

7 feeders · 8,540 meters

19.3%

›

Tema West

5 feeders · 6,310 meters

8.7%

›

📡

NATIONAL

🗺️

REGIONS

🔍

METERS

⚡

NERIS

👥

CRO

SCENE 03 · REGION DRILL-DOWN

One Tap.
Into the Region.

Tapping Accra East on the national view drills instantly into that region's data — its own Gate 1 and Gate 2 values, the per-region loss equation, and a ranked list of every district inside it. The loss journey continues layer by layer.

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The regional two-gate equation mirrors the national one — but scoped to this region's substations and meters only. The source of Accra East's 24.1% loss is immediately visible.
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District cards within the region are again ranked by loss rate. Madina at 28.4% and Adenta at 26.1% are the priority focus — highlighted in red.
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The breadcrumb trail (NATIONAL › ACCRA EAST) lets analysts navigate back instantly — or continue drilling deeper into any flagged district.

From the demo: Accra East loses GHS 2.27M per period — three of its six districts are critical. Before GRIDWATCH, this analysis required a manual spreadsheet merge. Now it is automatic, live, and zero-effort.

DISTRICT · ACCRA EAST

MADINA

28.4%

CRITICAL

8 FEEDERS 9,840 METERS 3 SUBSTATIONS

Period loss: GHS 428,000 · Input: 1,840 MWh · Billed: 1,318 MWh

🔥 Feeder Loss Heatmap

3 CRITICAL

Critical >20%

Watch 10–20%

Normal <10%

Feeders — Ranked by Loss

MDN-F04 · Zongo Junction

34.2%

MDN-F07 · Ritz Area

31.8%

MDN-F02 · Haatso

27.4%

MDN-F01 · Madina Market

18.9%

MDN-F06 · Lakeside Est.

7.1%

📡

NATIONAL

🗺️

DISTRICT

🔍

FEEDERS

⚡

NERIS

👥

CRO

SCENE 04 · DISTRICT & FEEDER DETAIL

Feeders.
The Loss Source Located.

Drilling into Madina district reveals its 8 feeders ranked by loss. The heatmap gives an instant colour picture — which zones of the district are bleeding energy, and where action teams should go first.

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The feeder heatmap uses a 10×8 grid of colour-coded cells to represent every transformer zone in the district. Red zones flash to signal the highest-loss areas.
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The feeder league table ranks every feeder by loss percentage. MDN-F04 at 34.2% — Zongo Junction — is the priority dispatch target for METRIX field teams.
🏗️
District metadata — substations, total meters, period loss in GHS — gives managers everything they need to scope a field operation before deploying any officer.

Field dispatch link: The feeder detail in GRIDWATCH feeds directly into METRIX — the field officer platform. A loss flagged here becomes a field task assigned there, with the feeder and meter data pre-loaded.

METER SERIAL

MDN-04-0847

Kwame Osei · Plot 14, Haatso Road, Madina

⚠ TAMPER SUSPECTED SINGLE PHASE POSTPAID

GATE 1 kWh

410

GATE 2 kWh

262

LOSS

36.1%

👤 Account Owner

👤

ACCOUNT NO

ECG-044-19821

📞

CONTACT

024 820 0041

⚡

TARIFF

Non-Residential R2 · GHS 1.04/kWh

📈 6-Month Loss Trend

ESCALATING

Oct

12.1%

Nov

16.3%

Dec

19.7%

Jan

26.4%

Feb

31.0%

Mar

36.1%

📡

NATIONAL

🗺️

DISTRICT

🔍

METER

⚡

NERIS

👥

CRO

SCENE 05 · METER INSPECTION

One Meter.
Six Months of Evidence.

Drilling from feeder to individual meter reveals the full profile of meter MDN-04-0847. Loss has climbed from 12% in October to 36% today — a pattern consistent with tampering. The account owner details, tariff, and GPS location are all on one screen.

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The 6-month loss trend is the most powerful tamper indicator in GRIDWATCH. A sustained escalation from green through amber into red is the signature of a bypass — not a technical fault.
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Account owner details — name, contact number, tariff class, account number — are pulled live from the ECG billing system. The analyst never has to leave GRIDWATCH to find the customer.
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The GPS coordinates and map in the full meter view give METRIX field officers the exact location to attend — no address ambiguity in informal settlements.

From 12% to 36% in six months: This meter profile is a textbook escalating tamper case. GRIDWATCH surfaces it automatically — no analyst had to search for it. NERIS flags it, the analyst reviews it, and METRIX dispatches a field team.

⚡

NERIS — QUERY CONSOLE

TAMPER ANALYSIS

LOSS CAUSE

FIELD PRIORITY

REVENUE IMPACT

Analyse MDN-04-0847 — explain the loss pattern and recommend next action.

➤

⚡

NERIS ASSESSMENT

MDN-04-0847 · MADINA · ACCRA EAST

NERIS ANALYSING METER HISTORY...

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NATIONAL

🗺️

DISTRICT

🔍

METER

⚡

NERIS

👥

CRO

SCENE 06 · NERIS ASSESSMENT

Ask NERIS.
Get the Answer, Not the Data.

Any analyst can query NERIS directly about a meter, feeder, or district. NERIS reads the historical data, interprets the pattern, and delivers a clear assessment with a recommended action — in plain language, instantly.

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NERIS does not just retrieve data — it interprets it. The assessment distinguishes a technical fault from a commercial loss based on pattern signatures, not manual thresholds.
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Analysts type in plain language — "analyse this meter" or "explain the loss in Madina" — and NERIS responds with a structured finding and a recommended next step.
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Every NERIS response ends with a priority action — dispatch, review, escalate, or monitor — so analysts are never left interpreting a data dump alone.
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The DISPATCH METRIX button links the NERIS finding directly to a field task in the METRIX officer platform — closing the loop from detection to response.

NERIS is the intelligence layer that sits across all NERIS products. It reads from GRIDWATCH data, responds to analyst queries, creates METRIX tasks, and is visible to customers through EASIPOWER. One engine. Every surface.

ACCRA EAST — CRO PERFORMANCE THIS PERIOD

Customer Revenue Officers · Case Resolution

142

RESOLVED

ACTIVE

OVERDUE

78%

RATE

👥 Officer Leaderboard

THIS PERIOD

A. Darko

Madina District

cases

94%

E. Boateng

Adenta District

cases

88%

S. Owusu

Teshie District

cases

71%

P. Mensah

Tema West

cases

56%

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NATIONAL

🗺️

DISTRICT

🔍

METER

⚡

NERIS

👥

CRO

SCENE 07 · CRO PERFORMANCE

Every Officer.
Measured & Visible.

GRIDWATCH tracks not just energy losses but the human performance behind revenue recovery. Every Customer Revenue Officer's case resolution rate, speed, and volume are visible to regional managers — creating accountability and enabling informed deployment decisions.

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The CRO leaderboard ranks officers by case resolution rate within the region. High performers are immediately visible — as are those who need support or redeployment.
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Period summaries show total cases resolved, active, and overdue — giving the regional manager a staffing and workload picture alongside the energy data.
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CRO data in GRIDWATCH links directly to the EASIPOWER Staff portal — the same disputes and payment plans handled there are counted and measured here.

The accountability loop: GRIDWATCH flags the loss. METRIX deploys the field team. EASIPOWER Staff handles the customer. GRIDWATCH measures the outcome. Every officer's performance is visible at every level of the organisation.

The NERIS Platform

GRIDWATCH IS THE SOURCE · ALL PRODUCTS CONNECT BELOW

METRIX

NERIS FIELD INTELLIGENCE

MDN-04-0847 · Haatso Road

36.1% LOSS · PRIORITY 1 · DISPATCHED

MDN-07-1204 · Ritz Area

31.8% LOSS · PENDING INSPECTION

TASKS

DONE TODAY

ONLINE

The field officer app. METRIX takes GRIDWATCH's flagged meters and turns them into assigned tasks, GPS-guided field visits, on-site scan verdicts, and evidence capture — all synced back to GRIDWATCH live.

METER SCAN

GPS VERIFY

TASK QUEUE

EVIDENCE LOG

EASIPOWER STAFF

A. DARKO · CRO

CASE EP-2847 · OVERDUE

KWABENA ASANTE

Billing Discrepancy — GHS 43.00

CASE EP-2841 · IN REVIEW

AMA MENSAH

Payment Plan Request — GHS 210.00

OPEN

OVERDUE

DONE

💳

PLANS

The Customer Revenue Officer portal. EASIPOWER Staff handles customer disputes, payment plans, and account freezes — all feeding performance data back to GRIDWATCH's CRO tracking dashboard.

CASE MANAGEMENT

PAYMENT PLANS

FREEZE/LIFT

EASIPOWER

K. ASANTE

GOOD MORNING,

KWABENA ASANTE

THIS MONTH

284 kWh

AMOUNT DUE

GHS 187.40

🧾

BILL

💳

PAY

⚡

NERIS

The customer-facing platform. What GRIDWATCH sees in aggregate, the customer sees for their own account — their usage, their bill, their disputes. The data comes from the same NERIS engine, just scoped to the individual.

MY BILL

PAYMENTS

DISPUTES

PREPAID

See Every Watt.Trace Every Loss.

See Every Watt.
Trace Every Loss.